Widerrufsrecht
Last updated: July 14, 2026
This Return and Refund Policy applies to eligible purchases made through the JIANDAXIN online store. It should be read together with our Shipping Policy and Terms of Service.
14-Day Return Period
You may request a return within 14 calendar days after you, or a person designated by you, receives the final item in your order.
If the end of the return period falls on a weekend or public holiday, the period may be extended where required by applicable law.
To exercise a statutory right of withdrawal where applicable, you must notify us of your decision within the required period by sending a clear statement to huajianda@gmail.com.
Return Eligibility
To qualify for a return, the product must normally be:
- Unused and not installed;
- Unmodified, uncut, and undamaged;
- Free from marks, contamination, corrosion, or signs of use;
- Returned with its original packaging, labels, accessories, and documentation; and
- Supported by a valid order number or other proof of purchase.
You may inspect a product only to the extent reasonably necessary to establish its nature, characteristics, dimensions, and condition. Where permitted by applicable law, you may be responsible for any reduction in value caused by handling beyond what is reasonably necessary for that inspection.
Return Authorization Required
Please contact us before returning any product. Returns sent without prior authorization may be delayed, refused, or returned to the sender where permitted by applicable law.
After reviewing your request, we will provide return instructions and the applicable return address. Products must not be returned to an address shown on the original shipping label unless we expressly confirm that address in writing.
The customer is responsible for using a trackable return service and retaining proof of shipment. We are not responsible for a return package that is lost or damaged before it reaches the authorized return address.
Change-of-Mind Returns
For eligible returns requested because the customer changed their mind, ordered an incorrect specification, selected an unsuitable size or material, or no longer requires the product:
- The customer is responsible for arranging and paying the return shipping;
- The customer is responsible for completing any required return-export documentation;
- The customer is responsible for the risk of loss during return transit; and
- The product must satisfy the eligibility conditions stated in this policy.
International return shipping can be expensive. Customers should review product specifications, dimensions, materials, grip ranges, quantities, and intended applications carefully before ordering.
Incorrect, Damaged, or Defective Products
If you receive an incorrect product, or if the product arrives damaged or appears defective, contact us as soon as reasonably possible after delivery.
Please provide:
- Your order number;
- A description of the issue;
- Clear photographs of the product and packaging;
- A photograph of the shipping label; and
- Video evidence where reasonably required to identify a functional or quantity issue.
Please retain the product and all packaging while the claim is being reviewed. Do not discard, install, alter, repair, or return the product unless instructed by us.
If we confirm that the product was supplied incorrectly, arrived damaged, or has a verified defect for which we are responsible, we will provide an appropriate remedy in accordance with applicable law. This may include a replacement, repair, partial refund, full refund, or authorized return.
Where applicable law requires us to bear reasonable return costs for an incorrect, damaged, or defective product, we will provide instructions before the product is returned. We cannot guarantee reimbursement of unauthorized express shipping, premium shipping, or other return costs that we did not approve in advance.
Non-Returnable Products
The following products are not eligible for change-of-mind returns, except where mandatory consumer law provides otherwise:
- Custom-made or personalized products;
- Non-standard sizes or specifications produced at the customer’s request;
- Products cut, modified, assembled, packaged, or processed to customer instructions;
- Bulk or wholesale orders subject to separately agreed commercial terms;
- Products that have been installed, used, altered, damaged, or contaminated after delivery;
- Products missing original components, packaging, labels, or documentation; and
- Products expressly identified as final sale before purchase.
This section does not exclude rights relating to products that are faulty, incorrectly supplied, or otherwise protected by mandatory applicable law.
Import Charges, Customs Clearance, and Uncollected Shipments
JIANDAXIN is responsible for taxes, fees, and export formalities applicable to the shipment before it leaves China.
The recipient is responsible for destination-country customs duties, import taxes, value-added taxes, brokerage fees, clearance fees, carrier handling charges, terminal charges, storage fees, local delivery charges, pickup fees, and other charges imposed after the shipment arrives in the destination country or region.
A refusal or failure to pay destination charges, complete customs clearance, provide required documents, accept delivery, or collect the shipment does not constitute an authorized return or transfer those charges to JIANDAXIN.
If a shipment is delayed, held, returned, disposed of, or abandoned because the recipient does not complete customs clearance, pay destination charges, accept delivery, or collect it on time, the recipient will be responsible for the resulting storage, return shipping, handling, disposal, and related costs to the extent permitted by applicable law.
Where permitted by applicable law, these costs may be deducted from any refund that would otherwise be due. If the costs exceed the refundable order amount, no refund may remain available.
Order Cancellation
A cancellation request may be submitted within 24 hours after the order is placed, provided that the order has not already been dispatched or entered irreversible custom production or processing.
A cancellation request is not confirmed until we approve it in writing. We cannot guarantee cancellation after fulfillment, export preparation, customization, or shipment has begun.
Statutory cancellation or withdrawal rights that apply after delivery are not limited by this operational cancellation period.
Return Deadline
After a return is authorized, the product must be sent without unreasonable delay and, where applicable, no later than 14 days after you notify us of your decision to withdraw.
Return authorization does not extend the original return eligibility period unless we expressly agree otherwise or applicable law requires it.
Inspection and Refund Approval
Returned products are inspected after arrival. We will notify you whether the return has been approved, rejected, or requires additional information.
Where permitted by applicable law, deductions may be made for:
- Loss in value caused by excessive handling, use, installation, or damage;
- Missing products, parts, accessories, packaging, or documentation;
- Unauthorized return shipping or handling charges;
- Unpaid customs, storage, return, disposal, or carrier charges; and
- Other costs caused by an incorrect address, refused delivery, or failure to collect the shipment.
We do not impose an automatic restocking fee on every return. Any lawful deduction will be based on the actual condition of the returned product or documented costs associated with the return.
Refund Timing and Method
Approved refunds will normally be issued to the original payment method. Processing times may vary depending on the payment provider and financial institution.
Where permitted by applicable law, we may withhold a refund until we receive the returned product or reliable evidence that it has been sent back, whichever occurs first.
Refunds required under applicable consumer law will be processed within the legally required period. For other approved returns, we aim to process the refund within 10 business days after inspection.
Original Shipping Charges
For change-of-mind returns, original shipping charges are generally non-refundable, except where applicable law requires reimbursement.
Where European Union or United Kingdom consumer law requires reimbursement of the original standard delivery cost following a valid withdrawal, we will reimburse the eligible standard delivery amount. Additional costs paid for express, premium, or upgraded delivery are not refundable beyond the cost of the standard delivery option, where permitted by law.
Business, Wholesale, and Custom Orders
Orders placed for business, trade, wholesale, manufacturing, resale, or professional purposes may be governed by separate quotations, purchase orders, specifications, contracts, or commercial terms.
Consumer withdrawal rights may not apply to a business purchaser or to a product manufactured to the purchaser’s specifications. Nothing in this policy limits rights that cannot lawfully be excluded.
European Union and United Kingdom Customers
Nothing in this policy is intended to restrict mandatory consumer rights available under the laws applicable to your purchase.
Eligible consumers in the European Union and United Kingdom generally have a 14-day right to withdraw from an online purchase without giving a reason, subject to statutory exceptions. The customer generally bears the direct cost of returning a change-of-mind purchase when informed of that obligation before purchase.
Contact Us
To request a cancellation, return, replacement, or refund, contact:
JIANDAXIN
Operated by Wuxi Jiandaxin Technology Co., Ltd.
Email:
huajianda@gmail.com
Business location: Yangjian Town, Xishan District, Wuxi, Jiangsu 214107, China